How long is too long to wait for an order placed?
I am pondering the answer to this question today. How many of you order from favorite vendors online? Being an online seller myself, I am very comfortable placing orders online, and do so often. Usually I am buying from a seller at my favorite site, OnlineAuction.com, but I also place orders from my favorite stores, like Barnes and Noble, Victoria's Secret and Nuts Online. All three of those stores, by the way, have excellent customer service and very speedy shipping!
What I would like your help with today is defining the standard of customer service expected from a small business owner who is either selling at their own website or selling at a venue like OnlineAuction, or other similar sites, like eBay, Etsy, Bonanzle, etc.
With my own store, I pride myself on fast shipping. The standard for me is next day shipment, meaning your item goes to the Post Office within 24 hours of receipt of cleared payment. Sometimes, I am fortunate enough to get payment early enough in the day that I can manage a same day shipment! Rarely do I need more time to get things prepared for shipment, and if I do, it is always accompanied by some sort of online communication explaining the delay.
What are your standards, as a seller? Please let me know by participating in the poll below!
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